A front desk agent in a headscarf smiling across the reception counter at a guest seen from behind in the foreground, her hands resting on a sheet of paper beside a small glass of greenery.

Hotel Front Desk & Guest Service Agent — Foundation

Across the region, from Kenya’s coast and safari lodges to Zanzibar’s beaches, Morocco’s riads, South Africa’s cities and Rwanda’s hotels and lodges, tourism is a major employer, and every hotel, resort and lodge needs someone at the front desk. The front-desk or guest-service agent is the face of the hotel: the first person a guest […]

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